Refund Policy & Mpesa Payments

Returns and Refunds Policy

Thank you for shopping at TV Plus.

Please read this policy carefully. This is the Return and Refund Policy of TV Plus.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues streaming, receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Mpesa Payments

Load MPesa Menu from Your Safaricom Line. You need to be an M-PESA registered customer.

-SELECT M-PESA from the Menu
-Lipa na M-PESA > Paybill
-Enter ‘Paybill Number = 552800
-Enter ‘Account Number = 0012340778001
-Enter the amount you wish to pay (Kes. 800 , Kes. 1,000 or Kes. 1,200 depending on your package selection)
-Enter your M-PESA PIN
-Confirm details are correct and press OK

Input the Mpesa Transaction code and The service will be delivered automatically


Send the mpesa code and your TV Plus Account email address to the customer care LIVE chat

Contact us

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